Privacy Policy

As a client of Vervo Middle East L.L.C-FZ (hereinafter referred to as “Vervo” or “we”), you entrust your personal data to us, and we commit to processing it responsibly and in accordance with this Privacy Policy (hereinafter referred to as the Policy).

Objective and Scope of This Policy

This Policy details how we collect, use, process, and protect your personal data as part of our commitment to ensure the integrity and confidentiality of your information. This applies from the moment you interact with our website or services until the completion of your transactions with us.

Personal Data Collection and Use

The personal data we collect is essential for providing you with tailored services, including but not limited to:

  • Phone number.
  • Email address.
  • Information about the computer or portable devices used and their IP address.
  • User account information if linked to social media accounts (Facebook, Twitter, Instagram, etc.) used to access our website.

The purpose of collecting this information includes:

  • Delivering information promptly and providing you with the best possible services.
  • Using the data to reach out, improve our capabilities, innovate communication methods, and track your shipments.
  • Contacting you directly for updates about shipments and our services.

Data Security and Confidentiality

We are committed to ensuring the security of your personal data. Your information will not be disclosed or accessed, except through security features specifically designed for protection. We assure you that your personal data will never be transferred to a third party without your explicit consent.

Local Compliance

Our data processing practices are in full compliance with the relevant regulations in the United Arab Emirates. We are dedicated to respecting local legal requirements concerning personal data protection, ensuring that your data is handled securely and with the utmost care.

Changes to the Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or local regulations. We will inform you of any significant changes using the contact information you have provided.

Contact and Inquiries

For any questions or concerns regarding this Privacy Policy or your personal data, please contact us through the following channels:

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Phone: +971508723352

We, at Vervo Middle East L.L.C-FZ, are with you every step of the way to ensure the safety and security of your personal data and to provide you with the best possible service.

Cookies Usage

We use cookies, which are small information files that are sent to your computer or other devices, such as a mobile phone, when you visit our website, and they are stored in your web browser to retain data so that we can recognize you as a Vervo Middle East client, especially when you repeatedly visit our website. The information obtained through cookies allows us to provide you with more convenient browsing of our website, offer attractive deals, and learn more about the behavior of our website users, analyze trends, and improve both the website and your service, as well as Vervo services.

Our website also uses third-party cookies. They are used to create each visitor's browsing history to show ads tailored to you and ensure the best experience when visiting our website. If your browser allows recording third-party cookies, our chosen partner will have the opportunity to record their cookies in your browser.

For more information about cookies, their use, and how to opt-out, see the Cookie Policy.

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